# created new ardor acount ignis transaction went missing **URL:** \ **Category:** Ardor and Nxt Wallet Users\ **Created:** [21 June 2021 03:41 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411 "2021-06-21T03:41:37Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![mongofett](https://talk.jelurida.com/letter_avatar_proxy/v4/letter/m/3ec8ea/32.png) [@mongofett](https://talk.jelurida.com/u/mongofett)\ **Post date:** [21 June 2021 03:41 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/1 "2021-06-21T03:41:38Z")
I had first deposited ignis , never deposited ardor yet, the transaction flashed in the wallet as unconfirmed, now i do not even see any confirmations its not there, i sent 24 ardor later on and thats there, but my ignis are nowhere to be found , i have the hash from exchange and and adress, the ardor arrived from a different exchange , the other exchange the ignis transaction didnt work said ignis invalid wallet but let me send the ardor hash : 59a11f813c4fd0db398e2e3c7173c4ab9e9116b7fbbf0985b813208ccd3ce6ae adress: ARDOR-HVW2-PR9T-FQR9-AHJCG ---
**Author:** ![rafael](https://talk.jelurida.com/user_avatar/talk.jelurida.com/rafael/32/6_2.png) [@rafael](https://talk.jelurida.com/u/rafael)\ **Post date:** [21 June 2021 08:41 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/2 "2021-06-21T08:41:55Z")
The hash is invalid. The transaction may have been cancelled because of a temporary fork, in which case your Ignis were returned to the original address. Can you see any transaction/withdrawal history on the exchange you used, where it shows confirmation of the Ignis transaction? If yes, could you please share a screenshot? Thanks! ---
**Author:** ![mongofett](https://talk.jelurida.com/letter_avatar_proxy/v4/letter/m/3ec8ea/32.png) [@mongofett](https://talk.jelurida.com/u/mongofett)\ **Post date:** [21 June 2021 13:47 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/3 "2021-06-21T13:47:18Z")
heres some of a screenshot, i could take a photo too, the funds haven't come, and aren't showing on the exchange nor in the wallet , what should i do? |ID|Currency|Amount|Fee|Time|Status|TxID|Operation| |022106210910507432924|LTC|0.47281000|0.01000000|2021-06-20 17:10:50|Completed|Address / Txid|| |022106210854086431423|IGNIS|7000.53000000|50.00000000|2021-06-20 16:54:08|Completed|Address / Txid|| |022106210833157582887|IGNIS|423.00000000|50.00000000|2021-06-20 16:33:15|Completed|Address / Txid|| |022106131426368805471|IGNIS|100.00000000|50.00000000|2021-06-12 22:26:36|Cancelled|Address / Txid|| ---
**Author:** ![mongofett](https://talk.jelurida.com/letter_avatar_proxy/v4/letter/m/3ec8ea/32.png) [@mongofett](https://talk.jelurida.com/u/mongofett)\ **Post date:** [21 June 2021 13:50 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/4 "2021-06-21T13:50:17Z")
heres another hash for the 400 and some ignis that never arrived earlier with the previous hash i sent 80ba0df1612e341c902007b86699b7a8747ba8f7147beae606082a83a597bdbf ---
**Author:** ![mongofett](https://talk.jelurida.com/letter_avatar_proxy/v4/letter/m/3ec8ea/32.png) [@mongofett](https://talk.jelurida.com/u/mongofett)\ **Post date:** [21 June 2021 14:03 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/5 "2021-06-21T14:03:53Z")
here's a photo, its the TOKOK exchange ill atach here ![20210621_080040](https://talk.jelurida.com/uploads/default/original/1X/143bd167ee66d5be42755496a08b58d6628ec578.jpeg) ---
**Author:** ![rafael](https://talk.jelurida.com/user_avatar/talk.jelurida.com/rafael/32/6_2.png) [@rafael](https://talk.jelurida.com/u/rafael)\ **Post date:** [22 June 2021 09:52 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/6 "2021-06-22T09:52:49Z")
What happens when you click on the Txid link? Does it open the [ardorportal.org](http://ardorportal.org) page? What do you see there? I can't find any of your IGNIS transactions on the blockchain. I'm afraid the problem is on TOKOK side and you'll need to get in touch with their support. They will be able to see that your transactions can't be found, even if they are marked as "Completed" on your account. Contact them as soon as you can by sending an email to [service@tokok.com](mailto:service@tokok.com). Let us know what happens, thanks. ---
**Author:** ![mongofett](https://talk.jelurida.com/letter_avatar_proxy/v4/letter/m/3ec8ea/32.png) [@mongofett](https://talk.jelurida.com/u/mongofett)\ **Post date:** [22 June 2021 15:19 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/7 "2021-06-22T15:19:48Z")
I understand but the transactions did show as unconfirmed in my wallet for several minutes, i saw the plus green number it said unconfirmed, then the transaction disappeared completely, they are not gonna be able to help, those Ignis are probably gone, ---
**Author:** ![rafael](https://talk.jelurida.com/user_avatar/talk.jelurida.com/rafael/32/6_2.png) [@rafael](https://talk.jelurida.com/u/rafael)\ **Post date:** [22 June 2021 16:31 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/8 "2021-06-22T16:31:39Z")
Gone where? 🙂 Jokes aside, we are now investigating other reports of transactions that happened on a fork. May I know your Ignis address on the TOKOK exchange? Thanks! ---
**Author:** ![petko.petkov](https://talk.jelurida.com/letter_avatar_proxy/v4/letter/p/eb8c5e/32.png) [@petko.petkov](https://talk.jelurida.com/u/petko.petkov)\ **Post date:** [23 June 2021 10:45 UTC](https://talk.jelurida.com/t/created-new-ardor-acount-ignis-transaction-went-missing/411/9 "2021-06-23T10:45:09Z")
If the transaction fails, the ignis remains in the exchange. Please contact their support about this